Discharge is not the end of your file here. We call you three times over the following six months, we write to your primary care doctor, and what you tell us goes into your record. This page explains exactly what to expect, so you know before you are discharged rather than after.
At 30 days, 90 days and six months after your discharge date, Dr. Glass calls you. Not the front desk. The same doctor who examined you on your first visit.
The call takes a few minutes. You are asked the same questions you were asked at discharge:
If you told us at discharge that you had stopped lifting your child or could not sit through a full workday, we ask about that specifically. The questions are the same each time on purpose, so the three calls can be compared to each other and to the day you were discharged.
| Who calls | Dr. Ben Glass, DC — the treating doctor, not staff |
|---|---|
| When | 30 days, 90 days and 6 months after your discharge date |
| How long | Usually two to four minutes |
| Cost | None. No charge and no visit attached. |
| Language | English, Spanish or Russian, the same language as your care |
| If we can't reach you | Two attempts per check-in, then we try again at the next one |
| Voicemail | We leave a callback number only. Nothing about your health is left on a message. |
Injuries from a collision do not always hold. Some people are doing well at discharge and lose ground at three months, often after returning to something they had been avoiding. If that happens to you, we would rather find out on a phone call than a year later. If something has changed, you come back in and are re-examined.
What you tell us on those calls is documented in your chart the same way an office visit is, with the date, the questions and your answers. If your records are requested, the post-discharge follow-ups are part of what gets sent.
What this is not. These calls are clinical follow-up and nothing else. We do not discuss what a claim is worth, how long a case will take, or whether you should hire anyone. Dr. Glass works as a treating provider, not a retained expert witness, and those questions belong with an attorney. If you raise your case on a call, that is the answer you will get.
The check-ins are scheduled. Your symptoms are not. Call the office at (510) 606-0007 rather than waiting for the next one if you have:
Some things should not wait for us at all. Changes in bowel or bladder control, numbness in the groin or inner thighs, weakness that is getting worse, fever with back pain, severe headache unlike any you have had, chest pain, or unexplained weight loss: get evaluated the same day at an emergency department or urgent care, or call your primary care physician's office and tell them exactly what you are experiencing. Then let us know. Highland Hospital is at 1411 E 31st Street, Oakland. In an emergency, call 911.
Within 48 hours of your first visit here, your primary care physician receives a letter telling them you are being treated at this office and for what. At every re-evaluation, they receive a progress letter. Your discharge and the follow-up findings go to them as well.
If you do not have a primary care physician, tell us and we will note it. We will not send anything to anyone you have not told us about.
Dr. Glass examines, treats and follows up in English and Spanish himself, without an interpreter. Dr. Velichko treats in Russian. The follow-up calls are made in the same language as your care.
Call the office and we will get you re-examined. Downtown Oakland, seven days a week.
📞 (510) 606-0007 Contact the Office